Company Information

In order to ensure meticulous and perfection service, we not only have perfect pre-sale, sales, and after-sales service systems, we also conduct comprehensive management in the following areas: First, Sound customer file management Second, Strict technical team management Third, Standard service behavior management Four, Smooth information channel management Golden laser service center phone 400-812-9977 free service call will accept customer inquiries, complaints and repair requirements, and the customer service center dispatched after-sales engineers for on site repairs. We promise that customers located within 300 km of the golden laser service outlets, after-sales engineers will be on-site service and maintenance within 24 hours of receiving complaints; customers located 300 kilometers away from the after-sales service outlet, after-sales engineers will accept complaints within 72 hours On-site service and maintenance; for foreign customers we will respond within 10 hours, make repair services within 72 hours.

Standardization of Service “212” 2: response in 2 hours 1: provide solution in 1 day.0 2: solve complaint in 2 days “1+6” Complete Services Specification Any of your laser machines purchased from Golden Laser need installation or maintenance, we would provide “1+6” complete services. One Installation Service “one-time OK” Six Complete Services 1. Machinery and circuit check Explain the functions of machine parts and ensure machine’s long-term operation. 2. Operating guide Explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption. 3. Machine maintenance Explain the maintenance of machine parts to extend product life and save the energy consumption 4. Product Process guide Depending on different materials, do testing to get optimal processing parameters to ensure the best quality of products. 5. Site clean-up services Clean the customer site when service is completed. 6. Customer evaluation Customers give the relevant comments and rating about service and installation personnel.